Frequently Asked Questions
What sizes do you stock?
We stock jackets and waistcoats in sizes 34″ to 50″ chest, in Short, Regular and Long lengths, and trousers in 28″ to 44″ waist, in lengths of 28″, 30″, 32″ and 34″. If more detailed measurements of our suits are required, please drop us an email and we can send them over.
We also have our Own Your Own Made to Measure service to give you the optimum fit. See the Own Your Own page for more details.
How do I secure my booking?
To ensure we can accommodate your hire booking, we take a 25% deposit of the number of hire suits being booked. The full remaining balance and damage deposit is due 2 weeks prior to delivery.
Made to measure suits are paid for in full on ordering.
How is payment taken?
In store we have a card reader and can accept correct amounts in cash (we never have any change!). For online payments, we use stripe.com and give you two options, you can either:
- Pay in full up front and pay the damage deposit 1 week before the event
- Pay a 25% deposit to secure your hire booking, then the full remaining balance and damage deposit 2 weeks prior to delivery.
Own your own suits are paid for in full on ordering.
The damage deposit is refunded a week after the suit has arrived back at Vintage Suit Hire Company with any deductions taken if there is damage identified.
How far in advance do I need to book?
For hire suits, we require confirmation of sizes no later than 2 months in advance of your event. If you need suits quicker, please give us a call on 01234 303152 or email and we’ll do our best to accommodate you. We do fill our hire booking books and stop taking orders several months ahead during peak season, so if you’d like to use us for your hire booking, please get in touch to get the ball rolling well in advance of your big day to prevent disappointment.
For made to measure suit orders and our accessories service, we require 3 months’ notice to allow for the procurement process. Email us if you need something quicker, as we do keep some styles in stock.
How does the suit get to me?
We use a reliable courier and box the suits up carefully so they reach you in perfect condition for your important event. The suit will be sent to you within 2 days of your booked event date.
Whether you are hiring 1 or 10 suits, we charge a flat rate of £40 fully insured postage and packaging which includes them being collected after your event.
If you are owning your own, we charge £10 delivery and will send you the suit as soon as it is ready.
If you are local to Bedford you are free to collect your suits to save a bit of money and for extra piece of mind!
Does the suit arrive ready to wear?
Yes! Our suits are steamed to perfection, on a hanger and supplied with our signature Vintage Suit Hire suit carrier.
How do I return the suit?
We will arrange for our courier to pick the suits up from you in a designated time window within 2 days of your booked event date. All you need to do is box up the suits in the same way they arrived and fix the return label on.
This collection is included within the £40 postage cost for hired suits.
What happens if I damage the suit?
For suit hire, we expect you to care for our suits and return them to us in the same great condition as we sent them out, but appreciate mistakes can happen.
With this in mind we take a £100 damage deposit for every suit hired which can be charged to a credit card prior to the rental period and is refunded upon safe return of the suits.
We inspect all suits on return, and if any damage is identified, we will let you know, do our best to fix it, and take the minimum necessary cost from the damage deposit paid.
Where are you based?
Our business is based in Bedford, and our flagship store is at 24 Castle Lane, Bedford, MK40 3US. We are open by appointment only, so if you’d like to visit, call us on 01234 910620, or email firstname.lastname@example.org to get a date in our diary.
Where can I park?
Bedford: There is no parking directly outside the shop, but there is a small amount of pay and display parking along Castle Lane, there is also a nearby multi-storey on Lurke Street, less than a 5 minute walk away. Closer still, there is a pay and display car park at The Swan Hotel; to get to the shop you walk between Riverside Grill and Baja, and turn left. We are a few short steps away.
The Wedding Hub, Plymouth: There is a limited number of on-road spaces directly outside the shop which are free for 1 hour. Otherwise, there is a small pay and display car park on Ford Park Lane.