TERMS AND CONDITIONS
Where we state “You”, “Your” or “Client”, this refers to the person The Vintage Suit Hire Company Limited has a contract with. Where we state “We” or “Our”, we are referring to The Vintage Suit Hire Company Ltd.
Cost of hire – The cost of hire is £95.00, inclusive of VAT. From 1st April 2020 the cost of hire is £120.00, inclusive of VAT.
Method of Payment – Your order is secured and confirmed when these terms and conditions have been signed online, and by either payment in full, or by payment of a minimum of 25% deposit per suit hire, with the balance to be paid 2 weeks prior to hire date.
Coverage of hire – You are hiring the 3-piece suit, hanger and garment bag, and all items must be returned. Any non-returned items may invoke a charge.
Duration of hire – The duration of the hire period varies dependent on the day of the Client’s event. Please see the chart below for the hire start and end days relating to each day of the week.
Additional hire days are available, if pre-arranged, at a rate of £10 per day per suit. These requests must be submitted no later than 2 months before the event to guarantee availability.
Hire Stock Condition- Our hire stock is made up of high quality, hand-made garments and, whilst not new, are supplied in good, clean condition. As with all garments, there may be some small discrepancies between the colour and fit of the suits, but every effort is made to ensure consistency is delivered.
Suit Supply – We will supply garments in the colours and sizes as detailed on Your booking form. You are responsible for ensuring the sizes are correct and as intended. The garments will only be guaranteed if the sizes are confirmed 2 months prior to the date of the event and are within the size range we offer. Changes to requirements requested within 2 months of event date are subject to availability and if changes are required after the items have been delivered or collected from store they will be charged for.
Sizing – We stock jackets and waistcoats in 34” to 52 “chest in a Short, Regular and Long length. Our trousers range from 28” to 46” waist and are available in a 26”, 28”, 30”, 32” and 34” inside leg. lengths
Supplying Sizes – To obtain the best available fit, we recommend booking into one of our 3 concessions to try on our suits and identify Your sizes. Sizes can be obtained remotely by following the measuring guidance available online and, whilst we will offer as much advice as possible, they are provided to us at the Client’s own risk.
Last Minute Changes – We strongly suggest that You try Your suit/s on as soon as possible once collected/delivered. We will endeavour to facilitate last minute changes to sizes but it is subject to availability in Our hire inventory. Where incorrect or out of date sizes have been provided by You, we will charge £20 per additional hire item and £15 postage, deducted from the return of Your damage deposit.
Size Discrepancies – As our garments are hand-made, there may be a small tolerance of up to ½” in the individual garments sizing.
Collection and Delivery
Collection & Return – In Store Collection and Return is available from our Bedford store only. Collections and returns must be made during our normal opening hours of Monday-Saturday 9am – 5pm and Sunday 10am – 3pm.
Courier Delivery – We offer delivery and collection using a third party courier service for a flat rate of £40 to/from a single location. Deliveries must be signed for and cannot be left outside a property. We guarantee suits will be available ahead of your wedding date and aim for 3 working days before the wedding; however any rare lateness on the part of our courier service is not our responsibility.
The Vintage Suit Hire Company will not be held responsible for failed deliveries when You have not made yourself available to the courier.
Courier Collection – You are responsible for making the hired garments available to the courier, packaged and sealed with tape in the box they were delivered in. Should You fail to make the suits available to the courier on the date agreed, You will be subject to late return fees and additional postage costs as stated below.
3rd Party Deliveries and Collections – Where collections or deliveries are made to hotels or venues, You remain the point of contact and retain responsibility of ensuring that someone is available to accept delivery for the suits, as well as make them available for collection. Where a venue or hotel does not make suits available for collection, You will be subject to our late return fees.
Damage and Late Return Fees
Damage deposit – The Vintage Suit Hire Company takes a £100 damage deposit per hired suit, chargeable on a credit or debit card. This is due to be settled 2 weeks prior to Your event date. We don’t take payment for damage deposits in store, only via online payment and we also do not split these out individually per person, our contract is with You and You are responsible for all the hires in Your group. This deposit refund is processed within 10 days of the return of the suit/s, subject to their condition. Should additional hire, postage or late return fees be incurred these will be deducted from the return of the damage deposit and may delay the refund process.
Return condition – The Vintage Suit Hire Company hires goods on the understanding that You will return them in an undamaged condition and You will be responsible for, and indemnify The Vintage Suit Hire Company against, any loss or damage to the goods, at their current retail selling value, whilst they are on hire. You are obliged to return all items in an undamaged, unaltered condition.
Damaged items – If items are returned to us with damage, we will endeavour to make repairs where possible, and will recoup the cost to replace items which are not fit for rehire from the total damage deposit taken. We will contact You should any damage be discovered.
Late Returns – In the event the suits are returned late, or not made available for collection to the courier a late return fee of £15 per suit, per day will be deducted from the damage deposit. There is no exception to this condition.
Junior Made to Measure Waistcoat
Made to Measure waistcoats are offered for juniors who are smaller than our smallest retail or hire size, and the measurements are taken in our Bedford store. In the event that the junior changes size, we will attempt to alter the waistcoat to achieve a better fit, but only within the constraints of the garment. We do not re-make garments in the event of a change of the junior’s measurements, and we will only alter garments where we have taken the original measurements.
Second Fitting Sessions – The junior will need to return to our Bedford store for a 2nd fitting of their waistcoat no later than 4 weeks prior to their event date in the event of any minor alterations being made to the garment.
Delivery – Delivery of a junior waistcoat to a UK address costs £4 per item.
Lead Time – We require 3 months from order date to delivery to ensure the garment/s will be available for Your event. It is understood that turnaround and dispatch of the orders placed with us may vary from time to time depending on current order volumes, work schedules, and fabric availability of the order placed. We will try our best to comply with the average turnaround of between 6 and 8 weeks.
Junior Made-To-Measure Waistcoat Returns – Every product is handmade according to the measured sizing. Furthermore, we cannot sell or use unwanted waistcoats. Hence, we DO NOT accept returns for any reason, except production error. In the case of a measurement error by us, we require pictures showing the measurements which are wrong (holding a measurement tape, showing the measurements). If your request for return is accepted, we will get in touch as soon as possible to organise a collection for alteration and if the garment cannot be altered, a refund.
Own-Your-Own – Purchased in Store - If you attend the store to find your suit size, we will provide the sizes confirmed on Your booking form. You are responsible for the sizing taken, please check them and let us know of any discrepancies.
Own-Your-Own – Remote Purchase – If You choose to buy Your suit remotely, i.e. without any trip to one of our concessions, we will make suits to the sizes You select (within our size range), and as a courtesy, contact You if we suspect that they are incorrect. But please note, provision of correct measurements is Your responsibility.
Delivery – Sending a single suit out once is free of charge, however exchanges are charged for by weight of garment, to send a full suit, the charge is £10.
Lead Time – We do keep a limited amount of garments in stock for purchase, but suggest ordering Your suit no later than 2 months prior to Your event date in order to guarantee the sizes you need for Your order.
Our range of accessories are available for purchase only and can be bought online or in our Bedford store. Our range of accessories do change seasonally based on manufacturer’s availability, so please order as soon as You are ready to avoid disappointment; we cannot hold or reserve items.
If you bought your order online, you have 14 calendar days to let us know you’d like to return your order, then you have a further 14 days to return the order to us (excluding Made-To-Measure garments as stated above) from the date You received it. To be eligible for a return, Your item must be unused and in the same condition that You received it. Your item must be in the original packaging and needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify You that we have received Your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you purchased an order in store, you will need to return to the store within 14 days with the order to return it. We will only refund payment in the method it was originally paid to Us.
Booking Deposit Refunds – The 25% booking deposit or full hire payment can be fully refunded if a cancellation is made 6 weeks prior to the hire date. If You cancel between 2-6 weeks prior to hire date You will receive half the deposit back. For any cancellation closer to the date, You will not receive any refund.
Liability – The Vintage Suit Hire Company’s liability in any event is limited to the order value paid, and The Vintage Suit Hire Company are not liable for consequential damages.
We may modify our Terms and Conditions, for any reason at any time, by posting a new version on our website www.vintagesuithire.co.uk and advising You of any revisions.
By signing our Terms and Conditions You confirm Your agreement to them.